Shipping Policy

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A Shipping Policy comes with a number of benefits for both you and your customers. Some benefits are that people will be more likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.

 

In general, what should you cover in your Shipping Policy?

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1. Order processing times.

2. Shipping costs

3. Domestic and international shipping options

4. Potential service interruptions

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The explanations and information provided herein are only general explanations, information, and samples. You should not rely on this article as legal advice or as recommendations regarding what you should actually do. We recommend that you seek legal advice to help you understand and to assist you in the creation of your shipping policy.

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Refund Policy

We offer refund and/or exchange within the first 7 days of your purchase, if 7 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

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Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.

• The item must be in the original packaging.

• To complete your return, we require a receipt or proof of purchase.

• Only regular-priced items may be refunded, sale items cannot be refunded.

• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

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Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at (info@silkroadstudios.in).

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Exempt Goods

The following are exempt from refunds:

• Music Production Course Registration

• MasterClass Joining Fees.

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Partial refunds are granted (if applicable)

• Any item not in its original condition is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 7 days after delivery.

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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

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If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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Late or missing refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

• If you have done all of this and you still have not received your refund yet, please contact us at (info@silkroadstudios.in)

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Shipping​

• You will be responsible for paying for your own shipping costs for returning your item.

• Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

• Please see, we cannot guarantee that we will receive your returned item.